FAQ
How do I place an order?
From our online store: Add the products to the cart, select checkout and follow the prompts.
In Person : We exhibit at fairs and events in Singapore and at times in other cities as well. Please "like" our Facebook page and sign-up for our newsletter (sign up link is on the bottom of our website) to stay informed of upcoming events.
Private Viewing: If you would like to view the items before purchase, please fill out the contact form (on the Home page of our website) to arrange a private viewing.
How do I pay for my order?
We accept payment through Paypal on our website which means you can pay with all major cards (VISA, Mastercard and AMEX) even if you don't have a PayPal account. PayPal is one of the largest and most secure payment gateways in the world. We do not store any of your credit card or financial account information.
A currency converter on the top right corner of our site can display the following currencies [SGD, USD, EUR, HKD, AUD, INR, JPY, CAD] as a reference. All orders will be processed in SGD (Singapore Dollar). Once an order is confirmed and submitted by the customer it cannot be cancelled. Purchases made are for personal use only and must not be resold or used for commercial benefit. In case you prefer other payment methods (Bank transfer, cash on delivery etc) please do send us an email and we will be happy to work it out with you.
An invoice will be included in your order unless specified as a gift.
Do I have to pay for shipping?
We've got this one for you! Shipping is FREE ! Items are shipped within 2 working days of receipt of payment, if goods are in stock. In case of a delay, we shall notify you by email.
We use Singapore Registered Post for world-wide shipping. Once your items have been shipped a unique tracking number will be emailed to you. All items will be shipped within 2 working days of receipt of payment, if goods are in stock. In case of any delay we will notify you by email.
How long does it before my package arrives?
If you are in Singapore, items should reach you within 3 business days [from the day it is dispatched and you receive your tracking number]. For international shipping, items will normally reach within 7-10 working days [excluding weekends and public holidays in Singapore and the country of delivery].
What happens if something goes wrong with the delivery order?
In case we cannot fulfil the delivery order within the above specified days for Singapore / International deliveries, we are more than happy to refund the paid amount via Paypal back to you.
For items that are in the process of being delivered, You will own the items we supply you from the moment they are put in the hands of the delivery service. Title and risk of loss for all products ordered by you shall pass on to you upon our shipment to the shipping carrier.
Do I have to pay taxes and duties?
For International Shipping - import duties and taxes are sometimes levied by a country's customs and tax authorities. Taxes vary and are calculated on the value of the goods. Payment of all import duties and taxes are the responisibilty of the purchaser.
Can I exchange or return my order?
If you are not completely satisfied with your online purchase, you may contact us at info@ayeshacashmere.com for an exchange or refund within 10 days of receipt. All return shipping and handling charges are the responsibility of the customer. Merchandise must be in new condition with tags attached and must be accompanied by the original receipt or invoice. Sale items are not exchangeable or refundable.